Hotel Cleaning: Guests Will Notice These 5 Things

Hotel and Motel Cleaning Procedures

The days of your hotel guests checking into their hotel room and collapsing into their queen-sized bed before settling in are likely (we hope) over. It’s not so much that your hotel cleaning staff don’t do a good job. It’s that the guests that most recently occupied the hotel room that new guests will now call home for one or more nights probably didn’t think about anyone else when spending the night.

Wrappers disappear under furniture, hair gets left behind, and a dirty ashtray may be a sign that the air in a nonsmoking room is contaminated. The point is that when routine cleaning is done on autopilot, blindspots form and guests, whose attention to detail of sanitary and hygiene standards is at an all time high, will notice what is and isn’t part of your cleaning procedures. Fear not! Make sure that these five things are apart of your cleaning procedures to ensure your hotel guests have a clean and comfortable stay:

Hotel Cleaning: Fan Vent Grills

There are a number of things in every hotel room that aren’t immediately included in the housekeeping checklist. Amongst those are the air conditioning units. Whether single units or a part of the central air ventilation, a dusty or dirty fan vent grill is very noticeable, and will be an obvious sign to your hotel guests that there are one or more cleaning tasks that aren’t a part of your housekeeping staff’s procedures.

Hotel Cleaning: Dusting

Most housekeeping checklists include dusting, but it isn’t unusual for the lower traffic areas to miss out on the dusting party. Certain parts of most hotel rooms miss out on the routine dusting, such as the top shelf in the closet, where most hotel rooms’ extra linens are stored. If one of your guests needs to use the extra linens and the shelf hasn’t been dusted, they’ll know.

Hotel Cleaning: Extra Linens

Speaking of the top shelf in the closet, another obvious sign to your guests that certain cleaning protocols were skirted is often given away by the extra linens. Some hotels opt to leave the extra linens after guests leave if they weren’t used. When this happens five or ten times in a row, the linens get stale and dusty. Don’t let that happen – change them after each guest.

Hotel Cleaning: Black Lights…

Take a black light through each room to find out what you really need to clean, before one of your guests brings one and has a melt down.

Hotel Cleaning: Seals for Peace of Mind

Proud of the job your housekeeping staff is doing between guests? Have them place seals on each door so that each next guest or guests has a chance to break the seal for their stay. It will give your guests peace of mind, which is a great way to begin their stay.

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Cappstone has been an outstanding service provider for our main site throughout this entire year. Their attention to detail, professionalism, and consistency have truly set them apart. The team is reliable and ensures that our facility is always clean and well-maintained. Even with a small hiccup at another site, their swift response and dedication to resolving the issue demonstrated their commitment to customer satisfaction. We can always count on Cappstone’s leadership, whose accountability and focus on customer service are top priorities. Their cleaning crews constantly go above and beyond to meet our needs, making it a pleasure working with them. I highly recommend Cappstone for any business looking for dependable and high-quality managed facility services.

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Working with Timothy and the Cappstone team for almost 3 years now has been very refreshing. As a business you want vendors and partners that you can trust and rely on any time of the day and Timothy provides that peace of mind. With multiple locations, as a business, it becomes pertinent to build a routine and system that allows us to know we have a clean storefront and presence at all times. No matter the situation or instance, Timothy and his team are able to provide that for us. Communication is always on time and available when needed and most importantly, Timothy works through issues with calm and ease. We are excited to continue our fruitful partnership with the Cappstone team as we grow. Thank you for all that you do!

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It has been absolutely amazing working with Paloma and the Cappstone team! We threw an event for a new client in an old SF warehouse which needed extensive cleaning. They did an exceptional job cleaning and were always flexible to meet this client’s needs. Will absolutely be working with them again on future events!

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